ANALISIS STRATEGI PENINGKATAN MUTU PELAYANAN INSTALASI FARMASI BAGI PASIEN RAWAT INAP DI RUMAH SAKIT UMUM JATI HUSADA KARANGANYAR

Rika, Renawati (2016) ANALISIS STRATEGI PENINGKATAN MUTU PELAYANAN INSTALASI FARMASI BAGI PASIEN RAWAT INAP DI RUMAH SAKIT UMUM JATI HUSADA KARANGANYAR. Diploma thesis, Sekolah Tinggi Ilmu Kesehatan Nasional.

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Abstract

Pharmacy department at Jati Husada Hospital can not avoid the effects of tight business competition, so it needs to improve the services quality continuously. Jati Husada hospital include in type D of hospitals it needs to do research to find the right strategy to improving the service quality for hospitalization. This research was a nonexperimental descriptive study, with qualitative and quantitative data. Data is collected with 80 respondents of sampel as the research and data collection techniques performed by simple random sampling. The internal and external environments were analyzed, followed by SWOT (Strenghts, Weaknesses, Opportunities, and Threats) analysis. The result was used as the basis for the formulation of strategies for the development of Jati Husada Hospital. The results showed that the pharmacy department pharmacy of Jati Husada Hospital had bigger strength (with total score = 1,44) than weakness (with total sore = 1,12), and had a bigger opportunity (with total score = 1,65) than threat (with total sore 1,06). The priority of alternative strategy is to support the aggressive growth that includes an increase the human resources in IFRS, following the national accreditation, formed a partnership with the governments and other hospitals, and separating IFRS between outpatient and inpatient care.

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