TINGKAT KEPUASAN PASIEN RAWAT JALAN TERHADAP PELAYANAN KEFARMASIAN DI PUSKESMAS JATEN II KABUPATEN KARANGANYAR

Sri, Winarsih (2018) TINGKAT KEPUASAN PASIEN RAWAT JALAN TERHADAP PELAYANAN KEFARMASIAN DI PUSKESMAS JATEN II KABUPATEN KARANGANYAR. Diploma thesis, Sekolah Tinggi Ilmu Kesehatan Nasional.

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Abstract

Pharmaceutical service is an integral part of puskesmas services in improving the quality of health services. The purpose of this research is to know the level of outpatient satisfaction toward pharmacy service at Puskesmas Puskesmas Jaten II. This research is a survey research. The study population is outpatient who get pharmacy service as much as 997 and as sample is taken 100 people. Data collection using questionnaires. Data analysis technique with correlation and quadrant analysis. The result of this research is pharmacy service at Puskesmas Jaten II of Karanganyar Regency based on every service dimension satisfying the outpatient is included in satisfied category because between reality and expectation can be fulfilled. These results are supported by the correlation results in each dimension of 0.61 with the category quite satisfied. When viewed from the indicators per attribute then in quadrant I there are 3 indicators that have not been able to satisfy the outpatient is waiting time, space service and availability of brochures about the drug. Based on Cartesian diagram of service dimension, direct evidence of quadrant service I, reliability of quadrant IV service, responsiveness of quadrant IV service, quadrant service guarantee II and empathy quadrant II service. Reliability and responsiveness of services can be maintained because it attracts the interest of patients to utilize pharmaceutical services. Direct evidence in the top priority, while the responsiveness and service guarantee in excessive priority

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