TINGKAT KEPUASAN PASIEN TERHADAP PELAYANAN KEFARMASIAN DI POLIKLINIK KESEHATAN AKADEMI MILITER PERIODE MARET 2019

Henny, Susanty (2019) TINGKAT KEPUASAN PASIEN TERHADAP PELAYANAN KEFARMASIAN DI POLIKLINIK KESEHATAN AKADEMI MILITER PERIODE MARET 2019. Diploma thesis, Sekolah Tinggi Ilmu Kesehatan Nasional.

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Abstract

Pharmaceutical services according to RI government regulation No. 51 of 2009 is a direct and responsible service to patients related to pharmaceutical preparations. The purpose of this study was to assess patient satisfaction with pharmaceutical services based on dimensions of reliability, response, assurance, empathy, and appearance. The research method used is descriptive research that describes the level of patient satisfaction with pharmaceutical services at the Military Academy Health Polyclinic. The results of the study on the level of patient satisfaction with pharmacy services at the Military Academy Health Polyclinic showed that the highest level of satisfaction on 79,4%, reliability dimensions 79,33%, appearance dimensions 79,3%, guarantee then empathy dimensions 70,2% and finally responsiveness 79,15%. So, the percentage of the average level of patient satisfaction with pharmacy services at the Military Academy Polyclinic as a whole 79,28% with satisfaction classifications are satisfied.

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