TINGKAT KEPUASAN PELAYANAN KEFARMASIAN DI INSTALASI FARMASI RAWAT JALAN RSJD DR. RM SOEDJARWADI PROVINSI JAWA TENGAH 2018

Leni, Ariyanti (2018) TINGKAT KEPUASAN PELAYANAN KEFARMASIAN DI INSTALASI FARMASI RAWAT JALAN RSJD DR. RM SOEDJARWADI PROVINSI JAWA TENGAH 2018. Diploma thesis, Sekolah Tinggi Ilmu Kesehatan Nasional.

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Abstract

Preliminary study has been done to determine the amount of drug sales on January 25, 2018 at the pharmacy RSJD Dr. Soedjarwadi Central Java Province every day as many as 180 and until January 25, 2018 as many as 3800 pieces of recipes. Sales data collected on January 25, 2018, shows the figure of total sales of these drugs increased to 5-15%. An increase in the number of drug sales is due, because pharmacies provide pharmaceutical services to patients well. Knowing the Level of Satisfaction of Pharmaceutical Services in the Outpatient Installation of Pharmacies RSJD Dr. Soedjarwadi Central Java Province. he research design used non experiment with quantitative descriptive method. The population in this study were all patients who were treated in the outpatient room of Dr. RSJD. RM. Soedjarwadi Central Java Province 2018 which amounted to 3800 people, sampling technique purposive sampling, instrument peneltiian questionnaire. Data analysis using frequency distribution. Characteristics of most aged 21-40 years, high school education, female gender and not working. The level of customer satisfaction on the average reliability aspect is 78.7% including very satisfactory. The level of customer satisfaction on the average aspect of responsiveness in the category is very satisfactory, the average empathy aspect in the category is very satisfactory. the aspect of tangible facilities in the category is very satisfactory. Level of customer satisfaction in RSJD DR. RM Soedjarwadi Central Java Province an average of 97,4 included in the category is very satisfactory.

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