TINGKAT KEPUASAN PELAYANAN PASIEN RESEP DI APOTEK KIMIA FARMA 228 SUKOHARJO

Muh, Santosa (2020) TINGKAT KEPUASAN PELAYANAN PASIEN RESEP DI APOTEK KIMIA FARMA 228 SUKOHARJO. Diploma thesis, Sekolah Tinggi Ilmu Kesehatan Nasional.

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Abstract

A pharmacy is a place where pharmaceutical work and distribution of preparations are carried out in a pharmacy to the community. Pharmaceutical services aim to prevent and solve drug problems and problems related tomhealth. One indicator used to analyze quality service at the pharmacy is to measure the level of customer satisfaction. This study aims to determine the level of service satisfaction pharmacy at Apotek Kimia Farma 228 Sukoharjo. The design of this study using descriptive methods. The instrument used in the form of a questionnaire. The population in this study is all customers who buy with The sample uses a purposive sampling method that meets the criteria inclusion. The sample size of 100 respondents. The results showed the reliability dimension obtained a percentage score of 83.5%, in the dimension responsiveness, obtained percentage score of 83.9%, in the guarantee dimension a percentage score of 84.8% was obtained, in the dimensions of empathy a percentage has obtained a score of 84.9%, on the dimensions of physical evidence obtained a percentage score of 89.4%. The researcher concluded that the level of satisfaction of pharmaceutical services at the Pharmacy Kimia Farma 228 Sukoharjo showed very satisfied criteria with a percentage score of 85.3%. The results of this study can be used as basic data infurther research development.

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